Pass Refund Policy
Abuelito passes are one-time payments that never renew: we never charge you again unless you buy again. Today (version 1.0 of the apps) everything is open and nothing is sold; this policy applies once passes exist.
If you bought on iPhone (App Store)
Apple charges and Apple decides on and issues refunds; we cannot reverse an Apple charge.
- Go to reportaproblem.apple.com and sign in with your Apple ID.
- Find the Abuelito purchase, tap "Request a refund" and choose a reason.
- Apple replies by email. If approved, Apple notifies us and the pass is canceled on your account.
More from Apple: support.apple.com/118223.
If you bought on abuelito.co (Stripe)
- Within 14 days of purchase: we refund 100%, no questions asked. Email hello@abuelito.co from your account email with the subject "Refund".
- After 14 days: case by case (for example, if something didn't work and we couldn't fix it). If we stop offering what you paid for before your pass ends, we refund the prorated amount.
- The money goes back to the same card through Stripe; your bank may take 5–10 business days to show it. A refunded pass is canceled.
Family Pass and Citizenship for two
The refund covers the whole pass and removes access for everyone on it. Let them know first.
Before asking for a refund: the free extension
If your driving, CDL or citizenship pass runs out before your test because you couldn't get an appointment in time, or if you don't pass, we extend it for free (see Terms of Use §6). Email hello@abuelito.co.
Your state's laws
This policy does not take away any right your state's consumer protection laws give you.
Contact
hello@abuelito.co · Inappbot Inc., Bronx, New York.